Support
As electronic medical record applications become more complex and change the way that clinical documentation is carried out, EMR training and support have becoming a major priority for many healthcare organizations. After all, medical professionals need to feel that they are supported by their EMR vendor in their day-to-day dealings with their EMR. As part of a mission to be the leader in innovative and cutting-edge clinical information system technology, Bizmatics is also committed to meeting the needs of PrognoCIS EMR customers through implementation assistance, training and continued support.
Implementation & Training
Bizmatics aims to make the transition to PrognoCIS as easy as possible for our clients, whether they are first-time EMR users or experienced electronic charters switching over from a different EMR. To facilitate the transition, we assign all healthcare professionals a qualified implementation manager. This specialist’s job includes:
- Gathering pertinent information such as provider demographics, NPI number and Surescripts DEA number
- Coordinating the implementation of billing and lab interfaces
- Helping physicians get the EMR set up to match their practice’s workflow
- Training a point of contact at the practice on how to use the EMR
The implementation process typically takes 6 to 8 weeks, but it can vary from one practice to the next. Learn more about our implementation process here.
Resource Center
Bizmatics’ provides healthcare professionals with a wealth of information to keep training and learning more about PrognoCIS once their implementation period is over. All PrognoCIS clients have access to the e-tools in the online Resource Center, such as step-by-step instructions, tutorials, preloaded videos, webinars, and more. These materials allow physicians and staff to train independently – at their own pace and on their own time.
Support
For PrognoCIS users who are current on their annual contract and require additional assistance beyond the Resource Center, Bizmatics offers unlimited support through our tech support department. Our support technicians are equipped with the tools to meet both simple and complex challenges, from helping users set their software up for the required Meaningful Use Stage 1 elements to adding a new provider to the EMR. To learn more about our award-winning software and dedicated support team, contact us.
Headquarters
Address: 4010 Moorpark Ave, Suite 222, San Jose, CA 95117
Phone (SALES): 866 873 3030
Toll Free (SUPPORT): (408) 873 3032
Regional Office: Texas
Address: 10200 Pickfair Dr. Austin, TX 78750
Phone: (512) 918 3678
Toll Free No: (866) 873 3030
Email: prognocisinfo@bizmaticsinc.com
